Job Actions

Job Information

Summer Season Full-Time Guest Services Agent - The Charter at Be
AVON CO 81620
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90673976

Company Profile

Wyndham Destinations

Contact Company


Local Information

Laugh while you Look

Sponsored Ads

Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Summer Season Full-Time Guest Services Agent - The Charter at Be
**Guest Services Agent**





Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.





Book reservations for guests and owners, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc. Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.




1. Process guest check-in and check-out, and collect rent money in accordance with established procedures including accountability for daily collection processing.

2. Promptly assist guests and owners with general inquiries and/or complaints by efficient direction of inquiries/complaints to appropriate personnel or departments, including follow-up to ensure guest satisfaction.

3. Provide guests with information about their accommodations, amenities, services, local area, etc. Maintain contact with guests during their stay to ensure service and expectations are being met.

4. Rectify guest statements for any credits and/or charges as necessary.

5. Prepare arrival packets in accordance with established protocol for guest arrivals.

6. Use computer to process reservations via telephone and/or walk-in's, adhering to established Customer Service Standards, maintaining an 8 or above on all reservation inquiries.

7. Maintain a clean and presentable work station as well as a friendly, courteous and professional manner at all times.

8. Prepare daily bank audits and other reports as required.

9. Responsible for key control.

10. Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.

11. Perform other duties as assigned.


a) Education




High
School diploma or equivalent required



b)
Training requirements (licenses, programs or certificates)



c)
Knowledge and skills (e.g. demonstrated ability to work
under pressure, or possesses good written and oral communication skills)




Ability
to multi-task and work in a fast paced environment




Excellent
customer service skills





d)
Technical Skills



e)
Job experience (number of years, type/level of previous
experience)



Telephone
marketing/sales experience





_Unlessthere is a legal requirement, experience will be accepted for the educationrequirement._

More Information »